Help Center & Policies
Everything You Need to Know
Have questions about our WhatsApp Business API platform, chatbot workflows, pricing, or security? We're here to help.
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AiWapi is an official WhatsApp Business API management platform that enables businesses to run bulk marketing campaigns, deploy AI-driven chatbots, manage team shared inboxes, automate drip sequences, and integrate seamlessly with CRMs and e-commerce stores.
Unlike the standard WhatsApp Business App which is limited to 1-4 devices and 256 broadcast contacts, AiWapi uses the Official WhatsApp Cloud API. This allows unlimited team members, multi-agent shared inboxes, verified green tick badge eligibility, automated chatbots, and broadcasts to unlimited opted-in customers without risking phone number bans.
Yes. You can use any mobile or landline number, provided it is not currently active on regular WhatsApp or WhatsApp Business App. If the number is currently registered on WhatsApp, you simply delete the standard WhatsApp account before connecting it to AiWapi.
Yes. AiWapi includes a unified multi-agent shared inbox accessible on both desktop web and mobile apps. Multiple agents can handle customer conversations simultaneously, assign chats, use quick replies, and track conversation status in real-time.
AiWapi provides flexible subscription plans for platform access. Additionally, standard Meta conversation charges apply depending on message category (Marketing, Utility, Authentication, and Service). Customer-initiated service conversations within a 24-hour customer service window are free.
All messages are transmitted through official Meta API endpoints with end-to-end encryption. AiWapi enforces enterprise-grade SSL/TLS encryption, secure server architecture, role-based access control, and strict data privacy compliance. We do not sell or monetize your data.
Yes. AiWapi offers comprehensive REST APIs, webhooks, and pre-built integrations with Shopify, WooCommerce, WordPress, Zapier, Make, and custom CRM systems for automated order confirmations, abandoned cart recovery, and lead notifications.
We collect essential contact information (name, email, phone number, company name) and technical telemetry strictly to provide platform functionality, process transactions, deliver customer support, and ensure regulatory compliance.
You can sign up directly by clicking 'Start Free Trial' or contacting our team. Our onboarding specialists assist you with Meta Business verification, WhatsApp API number connection, and message template approvals in under 10 minutes.
You can reach our dedicated support team via WhatsApp and phone at +91 8482947301, or by emailing support@aiwapi.in. We offer 24/7 technical assistance for onboarding, API setups, and troubleshooting.