40%
Coupon Redemption Rates
Bring down marketing costs and boost store sales via scannable digital vouchers.
3x
Loyalty Re-engagement
Keep members active by updating reward points balances and checkout upgrades in chat.
24/7
Catalog Browsing
Let customers browse inventory collections, order items, and checkout directly.

Smart Retail & FMCG

Bridging Brick-and-Mortar and Online Shopping

The Pain Point

Unused Loyalty Points

Loyalty programs fail to drive repeat visits because customers are unaware of their reward balances.


AiWapi Solution

Loyalty Alerts Broadcaster

Automate point-balance alerts and tier notifications on WhatsApp, keeping shoppers active and engaged.

The Pain Point

Weak Brick-and-Mortar Traffic

Online promotions fail to convert to physical store sales, leaving retail outlets under-utilized.


AiWapi Solution

Instore Barcode Vouchers

Deliver scannable discount barcodes straight to chats, which shoppers can scan at retail checkouts for savings.

The Pain Point

High Catalog Query Support

Shoppers call support desks constantly to check local outlet inventory, pricing, or locations.


AiWapi Solution

Conversational Catalog Finder

Integrate ERP database systems so customers can search active inventories and check nearby stores in chat.

How it Works

Automated Loyalty Workflow

1

Member Purchases

A customer completes a purchase in your POS check out, triggering loyalty balance updates in CRM databases.

2

Points Status Sent

AiWapi processes account data and schedules a points update message showing coupon barcodes.

3

Voucher Redeemed

The buyer receives the coupon code on WhatsApp, scans it at checkout during their next visit, and saves.

API Mockups

Official Meta WhatsApp Templates

Official WhatsApp Templates allow you to bypass 24-hour message restrictions and deliver structured notifications containing scannable media headers and quick-reply action buttons.

  • Interactive Action Buttons

    Prompt instant clicks for checkout pages, support rooms, or review catalogs directly from templates.

  • Dynamic Media Headers

    Broadcast scannable discount barcodes, invoice PDFs, or check-in lists securely to user chats.

Core Features

How WhatsApp API Powers Retail & FMCG

Catalog & Conversational Orders

Display interactive product catalogs in chat, allowing direct purchase checkouts and payment processing seamlessly.

Loyalty Points Tracking

Send automated updates for reward point balances, tier level status upgrades, and coupon redeem reminders to active shoppers.

Instore Digital Vouchers

Distribute digital vouchers or scannable barcodes to clients' chats to boost brick-and-mortar retail checkout traffic.

Outlet Location Finder

Let users find nearby retail outlets, view operating hours, and request direct navigation coordinates via automated map links.

Questions & Answers

Retail & FMCG FAQs

Yes. AiWapi integrates multi-product WhatsApp catalog layouts so shoppers can browse inventory items, add to carts, and checkout in chat.

Our platform dispatches scannable barcode or coupon image files generated by your loyalty CRM, which buyers scan at POS checkouts for instant discounts.

Absolutely. Webhook APIs connect directly with major ERP and CRM databases (such as SAP or Oracle) to feed real-time inventory levels to chatbot queries.

Transform Offline & Online Retail with WhatsApp Today

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